Thomson DCM475 Cable Modem Usage with Zazeen ISP in Ontario

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Thomson DCM475 Cable Modem Usage with Zazeen ISP in Ontario

Postby ZazeenHummer » Mon Aug 31, 2015 7:44 pm

Hi,

I'm wondering if there's anyone who is an Ontario Zazeen ISP subscriber who is using a Thomson DCM475 Cable Modem?

The Zazeen site and support staff both indicate that only the DCM476 model is supported by Zazeen in Ontario. But since I am successfully using a DCM475 with a closely related ISP in Ontario, I'm puzzled as to why I could not switch to Zazeen and still use my DCM475. At the end of the day, the cable modem would be hanging off the same Rogers CMTS.

Thoughts?
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Location: Ontario: Acanac cable internet, Entone 500 IPTV

Re: Thomson DCM475 Cable Modem Usage with Zazeen ISP in Onta

Postby Fergless » Tue Sep 01, 2015 2:58 am

Hi ZazeenHummer

I'd say it would work no problem. I think it's more like if you were just signing up with Zazeen, that's the modem they would sell you (DCM476) if you didn't have a modem to begin with.

If you check Distributel's site they are pushing the Huawei Modem so....

Acanac supports Thomson DCM475 in Ontario and Quebec.

Sorry I have a SB6120 so ....

PS: Unless it's something to do with the Unlimited Off Peak Hours.

Toronto, Ont. 45/4 Cable. (Entone 450 STB)

Please contact the Zazeen Sales & Support team if you require assistance with your IPTV service.
Or use the Get In Touch Link, here: https://www.zazeen.com/contactUsNow.php
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Re: Thomson DCM475 Cable Modem Usage with Zazeen ISP in Onta

Postby bjlockie » Wed Jun 29, 2016 9:30 pm

My guess it's because the 475 is not accepted by Rogers and you're currently grandfathered with the 475.
When you switch ISPs it is considered a new order and therefore requires whatever modem Rogers dictates.

--
Zazeen VDSL 25/10.
Skinny Basic TV (Entone 500)
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